Role Overview

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

This position is needed to support Twilions globally with their AV and Events needs in our remote first hybrid work environment. As an AV and Events Engineer L4, you will be responsible for managing and supporting audiovisual (AV) technology solutions, remote event support, and executive support for industry conferences. Your expertise in AV technology trends, bleeding-edge tools, and certifications will contribute to the success of our organization's AV and events initiatives. You will also mentor members of the End User Computing and Operations team in order to mentor and grow the team alongside you.

Responsibilities

Design, configure, and deploy AV systems and equipment, including audio and video conferencing systems, displays, microphones, and control systems.
Manage AV infrastructure, troubleshoot technical issues, and provide timely resolutions to ensure uninterrupted AV services.
Support remote, executive and in-person events, including setup, testing, and operation of AV equipment, ensuring seamless audio and visual experiences.
Collaborate with internal stakeholders, event planners, and vendors to determine AV requirements and provide expert guidance on technical capabilities and limitations.
Assist executives and presenters with AV setup and troubleshooting during industry conferences and high-profile events.
Stay updated with the latest AV technology trends, tools, and best practices to ensure the organization remains at the forefront of AV capabilities.
Conduct training sessions and create user documentation to empower employees to effectively utilize AV systems and equipment.
Perform regular maintenance, upgrades, and system optimizations to ensure optimal performance and reliability of AV solutions.
Monitor and analyze AV performance metrics, identify areas for improvement, and propose innovative solutions to enhance the AV experience.
Occasional business travel will be needed so flexibility is necessary to support business objectives.

Requirements

Bachelor's degree in a relevant field, such as Audiovisual Technology, Information Technology, or a related discipline, or equivalent work experience.
Mac OS proficiency as well as Windows OS familiarity to aid in remote troubleshooting for end-users.
Established understanding of troubleshooting basic signal flow for conference rooms.
Working knowledge of industry standard equipment and peripherals (Crestron, Neat, Logitech, etc.).
8+ years experience using AV and Events software such as Zoom, Google Meet etc.
Crestron Certified Programmer (CCP) or Extron AV Associate certification.
Event Technology Specialist (ETS) certification.
AVIXA Certified Technology Specialist - Design (CTS-D) certification.
AVIXA Certified Technology Specialist - Installation (CTS-I) certification.
Certifications for all hardware manufacturers we install as applicable (Shure, Crestron, Chief, QSC, Biam).