About the Company

DAZN is a global leader in sports streaming, delivering live and on-demand sports content to millions of fans worldwide. With a strong focus on innovation and cutting-edge technology, DAZN is transforming the way audiences experience sports by providing seamless, accessible, and high-quality streaming services. The company fosters a culture of ambition, collaboration, and continuous growth, empowering employees to make a meaningful impact in the evolving world of digital entertainment.

Introduction

We are hiring a Conversational Developer for our Hyderabad office. This is an exciting opportunity to work on advanced conversational AI systems, building intelligent chat and voice bots that enhance customer experiences. You will design, develop, and deploy scalable conversational solutions using modern AI technologies, including Generative AI and Agentic AI systems.

Key Responsibilities

Conversational Experience Development

Design and develop intelligent chatbots and voice bots across platforms such as web, WhatsApp, Facebook, and voice channels.
Create seamless and engaging conversational flows to improve customer journeys.

AI & Technology Implementation

Implement solutions using Generative AI (LLMs) and Agentic AI systems for automation and personalization.
Optimize NLP models through intent recognition, entity extraction, and dialogue management.

Architecture & Deployment

Design end-to-end conversational architectures from ideation to deployment.
Integrate APIs, webhooks, and backend services for dynamic bot functionality.

Collaboration & Stakeholder Management

Work closely with Product, Engineering, and Customer Service teams to align solutions with business goals.
Communicate technical concepts effectively to both technical and non-technical stakeholders.

Performance Optimization & Innovation

Analyze bot performance metrics to reduce fallback rates and improve efficiency.
Drive innovation by proposing enhancements and best practices in conversational AI.

Required Qualifications

Expertise in conversational AI platforms such as Yellow.ai, Rasa, Dialogflow CX/ES, Cognigy, Kore.ai, or Microsoft Bot Framework.
Strong experience in designing dynamic bot flows, NLP tuning, and multi-language support.
Proficiency in JavaScript, Node.js, or Python for scripting and custom logic development.
Strong understanding of NLP concepts such as intent recognition, NER, slot filling, and dialogue state management.
Hands-on experience with Generative AI tools like OpenAI GPT, Claude, or Cohere.
Experience with REST APIs, webhooks, and event-driven architectures.
Knowledge of voice bot development including STT/TTS integrations.
Strong analytical and problem-solving skills.
Excellent communication and collaboration abilities.

Preferred Qualifications

Experience with Zendesk Support, ZIS, or ticketing API integrations.
Familiarity with voice platforms such as Amazon Lex.
Experience with Agentic AI systems and prompt engineering techniques.
Ability to work in fast-paced, agile environments.

Why Join Us / Benefits

Work with a global leader in sports streaming and entertainment technology.
Opportunity to build next-generation AI-powered conversational systems.
Collaborate with highly skilled and passionate professionals.
Exposure to cutting-edge technologies including Generative AI and automation platforms.
Inclusive and diverse workplace culture.
Strong focus on innovation, growth, and career development.
Opportunity to make a real impact on millions of users worldwide.