Managed Services Client Service Desk Administrator

About the Company

NTT DATA is a global technology and business services provider known for delivering innovative digital solutions and helping organizations succeed in a rapidly evolving technological landscape. Serving more than 75% of the Fortune Global 100, the company specializes in enterprise-scale artificial intelligence, cloud computing, cybersecurity, connectivity, data center services, and application development.

As part of the NTT Group, which invests more than $3 billion annually in research and development, NTT DATA operates in over 50 countries with a strong focus on innovation, sustainability, and responsible technology development.

Role Overview

The Managed Services Client Service Desk Administrator supports the daily operations of the service desk function by providing administrative assistance to the client service desk team. The role focuses on coordinating service requests, maintaining accurate documentation, and ensuring efficient incident management and service delivery.

This position requires attention to detail, strong communication skills, and the ability to collaborate with internal teams and external clients while supporting technical support processes.

Key Responsibilities

Provide administrative support to the Managed Services Client Service Desk team.
Perform entry-level administrative tasks required for service desk operations.
Ensure proper escalation procedures are followed for critical service requests and incidents.
Receive, validate, and log client service requests while capturing accurate request details.
Assist in analyzing and categorizing escalation requests to ensure correct prioritization.
Maintain documentation and records related to service tickets and client information.
Support efficient incident resolution by ensuring proper documentation and communication.
Perform additional administrative or operational tasks as assigned.

Required Skills and Competencies

Self-motivated individual capable of working under general direction.
Ability to apply sound judgment when escalating issues to higher support levels.
Methodical and organized approach to managing service desk tickets.
Ability to interact effectively with multiple stakeholders.
Strong attention to detail and commitment to client-focused service.
Excellent verbal and written communication skills.
Ability to work in a 24×7 shift-based environment as required.

Educational Requirements

High school certification, diploma, or equivalent qualification.

Experience Requirements

Basic to moderate level of professional experience.
Experience in the technology industry or a call center environment is preferred.

Work Environment

This role follows a hybrid working model, allowing employees to balance in-office collaboration with remote work flexibility while supporting service desk operations.

Equal Opportunity Employer

NTT DATA is committed to creating an inclusive and diverse workplace. The company provides equal employment opportunities and does not discriminate on the basis of race, gender, religion, nationality, disability, sexual orientation, marital status, veteran status, or any other protected characteristic.

Recruitment Notice

NTT DATA recruiters will never request payment or banking information from candidates during the recruitment process. All official communication from NTT DATA recruiters will originate from an @nttdata.com email address. Candidates are encouraged to remain vigilant against fraudulent recruitment activities.