Blis is an award-winning, global leader and technology innovator in big data analytics and advertising. We help brands such as McDonald's, Samsung, and Mercedes Benz to understand and effectively reach their best audiences. In doing this, we are industry champions in our commitment to the ethical use of data and believe people should have control over their data and privacy. With offices across four continents and over 270 people on the team, we are a truly international company with a global culture and scale. We’re headquartered in the UK, financially successful and stable, and looking forward to continued growth. We’d love it if you could join us on the journey!

Role Overview

We are seeking a Support Engineer who is interested in joining the Support Engineering Team team at Blis. The role sits in-between Ad Ops and the Engineering team, to help campaigns run smoothly and to troubleshoot and solve any technical issues that may occur. The role also includes helping integrate and certify with new third-party ad technologies that Blis works with. This requires careful planning and testing as well as internal and external communication skills and coding experience. This role is a hybrid work model Shift: 12 am - 8 am (IST)

Key responsibilities

Support the campaign management team with the technical setup and delivery of RTB campaigns across the Blis platform
Support the creative team to build and host creative with all relevant tracking required
Jira – quickly and efficiently solve or escalate troubleshooting tickets submitted by the Operations team
Perform campaign debugging duties in line with SLA
Assist engineering team with test processes for new functionality within Blis systems
Identifies and flags risks within their tickets and can quickly highlight red flags and patterns
Provide training to fellow team members on project rollouts, the latest product updates
Lead on third-party certification processes and keep up to date with third-party ad technology
Regularly impart knowledge and proven processes into the company knowledge base for the benefit of the wider team
Validate campaign setup when required and Troubleshoot any technical issues for the campaign.
Check to track across metrics and media types to ensure the campaign is running correctly.
Run the certification process for new servers and tools, e.g. rich media provider

Skills and requirements

Bachelor's degree or higher in computer science and (3-5 years) related hands-on engineering experience
Understand Linux/Unix/Windows Operating System.
Some Shell Scripting knowledge.
PHP, Java, Javascript, and HTML experience (basic to intermediate).
Knowledge of Mobile App technology (especially Android and iPhone).
Understand networking (basic to intermediate).
Experience in Github or Gitlab preferred
Practical experience of using incident tracking systems, such as JIRA.
Strong MySQL adding/deleting/updating campaign tags and other aspects of the campaign setting – PostgreSQL experience appreciated.
Good understanding of the HTTP and HTTPS protocols.
Good understanding of API e.g. REST API.
Experience within the advertising or ad tech industries