Role Overview

As a Production Support Engineer, you will bridge the gap between Engineering and Customer Experience. You will work closely with Product and Engineering teams to understand complex integrated systems across functional teams and third-party vendors, diagnosing issues across the entire platform using critical thinking and technical expertise.

Responsibilities

Use AI to identify and implement operational improvements and efficiencies.
Investigate and resolve complex production issues affecting user experience.
Interface with critical vendor systems using SQL and API calls to research customer complaints.
Commit fixes to backend systems.
Act as an engineering consultant for the Operations team to automate manual processes.

Requirements

At least 1 year of engineering experience with proficiency in at least one backend language.
Experience with SQL and REST APIs.
Knowledge of payment systems (e.g. card processing, ACH).
Familiarity with AWS.
Shell scripting experience with bash, zsh or similar.

Skills

Node.js
TypeScript
SQL
REST APIs
AWS