S
Sahil Talreja
Junior · IT Support | Customer Service
Process Associate with 1+ year of experience in high-volume customer and operational support. Transitioning into Tier 1 IT Support with hands-on learning in troubleshooting and technical support fundamentals.
Junior Resume Verified GitHub Connected Social Verified CompTIA A+ CompTIA Network+
Profile updated about 21 hours ago
Most Recent Role
Process Associate – Team Captain
Atain
Jul 2025 – Present
Education
Bachelor of Engineering in Information Technology
Savitribai Phule Pune University
Skills & Technologies
9 detectedOther
IIT Support
TTechnical Troubleshooting
IIncident Management
TTicket Management
UUser Support
NNetworking
CCustomer Support
SSLA Management
QQuality Assurance
Certifications
4CompTIA A+
CompTIA Network+
CompTIA Security+
ITIL 4 Foundation
Work Experience
A
Process Associate – Team Captain
Jul 2025 – PresentAtain
- Provide support across Voice, Email, and Concurrent Chat channels, handling customer requests and complex cases.
- Process and coordinate compensation and finance-related resolutions for customers, maintaining KPI adherence.
- Handle VIP customer escalations and provide resolution guidance.
- Support operational performance by maintaining adherence to various performance metrics.
Education
Savitribai Phule Pune University
Bachelor of Engineering in Information Technology
9
Skills
1
Experiences
GitHub Activity
Projects
2 builtIT Support Troubleshooting Lab
- Diagnosed and resolved simulated Tier 1 support issues involving user accounts and operating system configuration.
Jira Service Management Support Lab
- Created and managed simulated IT support tickets, documenting symptoms and troubleshooting steps.
Jira Service Management
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