Joan Brown

Operations VA | I keep operations from breaking so founders don't have to think

Mid · Operations | Customer Support

Operations VA and Customer Support Specialist with 4+ years of remote-first experience in multiple industries. Skilled in building systems and automations to enhance operational efficiency and client satisfaction.

Mid Resume Verified Social Verified Administrative Assistant & Short-Term Rental Operations In-Demand IT Skills Training

Profile updated 13 days ago

Most Recent Role

Administrative Assistant / Customer Support Specialist

ST Michael's Medical Diagnostics

Jan 2025 – Present

Education

West African Examination Council

DC International Royal Academy

Skills & Technologies

5 detected

Other

CCustomer Support

OOperations

AAutomation

PProblem-Solving

DData Integrity

Work Experience

Administrative Assistant / Customer Support Specialist

Jan 2025 – Present

ST Michael's Medical Diagnostics

Maintained 98%+ first-contact resolution across phone, email, and live chat for patient inquiries
Built an intake-to-ticket automation, reducing admin workload by 35%

Administrative Assistant & Customer Service Representative

Jan 2024 – Jan 2025

Sunway Hotel

Managed 150–300 daily inquiries across multiple channels with sustained 4.9/5 CSAT score
Implemented automated reminder sequences, reducing no-shows by 40%

Executive Support Specialist

Jan 2022 – Dec 2023

Ahiawko & Ahiawko Chamber

Delivered executive-level admin support without scheduling conflicts across 2 years
Planned and executed 15+ events annually with 100% on-time delivery

Administrative Assistant / Customer Support Specialist

Jan 2017 – May 2021

E-Minds International Academy

Managed communications for 300+ students with 95%+ first-contact resolution
Built automated student-records intake workflow in HubSpot

Computer Operator

Jan 2018 – Jan 2021

Granite Computers

Processed and managed 5,000+ digital documents with 100% data accuracy
Trained and mentored 5 junior staff members

Education

2014

DC International Royal Academy

West African Examination Council

Skills

Experiences

Certifications

Administrative Assistant & Short-Term Rental Operations

In-Demand IT Skills Training

Email Management for Virtual Assistants

Social Profiles

Projects

1 built

STR Virtual Hosting

Remote property operations for owners across multiple countries with full operational support.

AirbnbVRBOBooking.com

AI résumé parsing · match scoring · cover letters · interview prep

Create your free profile