Software Engineering Intern

Ada is an AI customer service company whose mission is to make customer service extraordinary for everyone. We're driven to raise a new standard of quality customer service at scale, enabling enterprise companies to deliver experiences that people love–instant, proactive, personalized, and effortless. Ada is an AI transformation platform and partner–combining strategic expertise with powerful AI agent management technology to accelerate businesses’ AI maturity to keep them ahead of the curve. With Ada, 83% of customer conversations—and counting—are effortlessly resolved through automation, giving teams more time back, companies more resources to focus on growth, and customers more life to focus on what matters most to them. Established in 2016, Ada is a Canadian company that has powered over 5.5 billion interactions for leading brands like Square, YETI, IPSY, and Monday.com, saving millions of hours of human effort. Backed with over $250M in funding from tier-one investors including Accel, Bessemer, FirstMark, Spark, and Version One Ventures, Ada is a pioneer in the management and application of AI in customer service. At Ada, we see growth as a reflection of each individual owner’s personal growth. That’s why our values are rooted in driving progress and continuous improvement. If you’re ambitious and eager to grow, Ada could be the place for you. Learn more at www.ada.cx.

Role Summary

We are seeking a dynamic and talented Undergraduate Software Engineering Interns/Co-ops to join our team. This experience provides a unique opportunity for 2nd or 3rd or 4th-year undergraduates to apply their skills and learn from experienced professionals in artificial intelligence. You'll work on exciting projects, develop practical skills, and make meaningful contributions to our innovative AI solutions. At Ada, our program runs for 4 months, with contract dates being September 9 to December 23, 2026.

About You

• Currently enrolled as a 2nd, 3rd or 4th-year undergraduate student pursuing a degree in Computer Science, Engineering, or a related field.
• Must have previous co-op or internship experience
• Proficiency in programming languages such as Python, Java, or C++.
• Basic understanding of data structures, algorithms, and software design principles.
• Eagerness to learn and apply new technologies, particularly in the field of artificial intelligence.
• Strong problem-solving skills and attention to detail.
• Excellent communication, collaboration, and interpersonal skills.
• Ability to work effectively both independently and as part of a team.
• Previous experience with AI or machine learning concepts is a plus but not required.

Outcomes

• Deliver high-quality production-ready code with direction from the team.
• Execute on defined tasks and contribute to solving problems with defined solutions in the AI space.
• Participate in the core processes of the team (planning, on-call rotations, bug triage, metrics review, etc)
• Participate in code reviews and raise questions to help me learn the codebases and technologies relevant to my work
• Contribute to a positive sense of community on my team (e.g., engage in team activities, offsites etc)
• Proactively share relevant information on my project including difficult task-level trade-offs that impact the product to my manager and team (including product/business partners).
• Actively contribute to virtual program learning sessions such as: time management and career development etc.

Perks & Benefits (Note: Benefits/Perks listed below apply primarily to full-time, permanent employees)

Perks include Flexible work schedule and Remote-first, In-person friendly work environment. Development opportunities include Access to Cutting-Edge AI Tools and Hands-On with LLMs.