Intern – AI & Automation - Professional Services

As an Intern in AI & Automation, you will play a critical role in transforming healthcare IT implementations. You will work directly under the lead for PS Transformation & Automation to bridge the gaps between R&D, Professional Services, and delivery of our solutions to Clients. Your primary focus will be identifying operational bottlenecks and assisting in the creation, deployment, and management of innovative AI & Automation solutions that enhance project delivery and measurement. This is a hands-on, project-based internship designed for a systems-thinker who is passionate about applied AI. Rather than just observing, you will be building – developing agentic workflows, optimizing prompt libraries, and maintaining the digital infrastructure that allows our consultants to focus on high-value client strategy. This role is fully remote, offering you the opportunity to collaborate with a distributed team of experts in healthcare IT and automation.

Key Responsibilities

• Tool Development & Setup: Assist in the initial configuration and deployment of AI-driven tools designed to streamline healthcare IT operations.
• Workflow Engineering: Partner with the PS Transformation lead to identify and document operational bottlenecks within the customer lifecycle that are ripe for AI intervention.
• Tool Deployment: Assist in the initial configuration, testing, and deployment of AI-driven tools designed to streamline healthcare IT operations.
• Knowledge Sharing: Act as an additional resource for Professional Services staff, creating “cheat sheets” and documentation to help them adopt automation best practices.
• Operational Intelligence: Help identify and document operational bottlenecks that can be solved through multi-model AI solutions.
• Impact Measurement: Help develop and maintain simple dashboards or reports to track the time saved and efficiency gained through implemented automation projects.

Qualifications

Must-Have

• Educational Background: Current student or recent graduate in Computer Science, Data Science, Healthcare Informatics, or a related STEM field.
• AI Literacy: A foundational understanding of Large Language Models (LLMs), prompt engineering principles, and RAG (Retrieval-Augmented Generation) architectures.
• Technical Aptitude: Comfort working with APIs, JSON, and basic system integration fundamentals.
• Collaborative Mindset: Strong interpersonal skills with the ability to work effectively in a remote, cross-functional team environment.
• Creative Perspective: A proactive problem-solver with a strong “outside-the-box” thinking style to find non-obvious solutions or inventive approaches.

Nice-to-Have

• Scripting Skills: Practical experience writing Python scripts or building workflows on platforms like Make.com, Zapier, or n8n.
• Domain Interest: An interest in the Healthcare IT industry and a desire to understand how technology improves patient and provider outcomes.
• Translational Communication: The ability to explain complex technical concepts (like how a specific automation works) to non-technical stakeholders clearly.
• Experience in the Healthcare Industry: Experience working or volunteering in a healthcare environment, with familiarity with clinical workflows and/or healthcare operations.