BPO Non-Voice Process (Data Processing & Backend Executive)

Role Overview

We are looking for a detail-oriented and tech-savvy Non-Voice Executive to join our growing BPO team. In this role, you will be the primary point of contact for customers via Chat and Email. Your goal is to provide high-quality solutions, resolve queries efficiently, and maintain a high level of customer satisfaction—all without picking up a phone.

Responsibilities

• Handle a high volume of inbound customer queries through live chat and email platforms.
• Identify customer needs, troubleshoot issues, and provide accurate solutions using our internal database.
• Document all interactions clearly in the CRM system to ensure seamless follow-up.
• Manage 2–3 simultaneous chat windows while maintaining a fast response time (TAT).
• Follow standard operating procedures (SOPs) to ensure every response meets company quality and "Tone of Voice" standards.

Requirements

• Age criteria: 18 to 29 years.
• Ability to work in person.
• Strong written communication skills for chat and email support.

Skills

• CRM
• Data Entry
• Customer Support
• Email Management
• Chat Support