Technical Support Engineer - Netsuite (L2)

Role Overview

We are seeking a Technical Support Engineer (L2) to provide second-level functional and technical support for NetSuite ERP. This role focuses on troubleshooting complex business process issues, supporting NetSuite configurations, workflows, reporting, and integrations while ensuring high-quality service delivery for global clients.

Responsibilities

• Handle L2 incidents and complex service requests.
• Troubleshoot and resolve advanced functional issues within SLA.
• Configure and maintain NetSuite modules including Financials, O2C, and P2P.
• Configure forms, fields, records, workflows using SuiteBuilder and SuiteFlow.
• Create and maintain advanced Saved Searches, reports, and dashboards.
• Support CSV imports, data corrections, and validation activities.
• Troubleshoot integration issues involving REST/SOAP APIs and middleware platforms.
• Perform root cause analysis and recommend preventive solutions.
• Support monthly and year-end financial business processes.
• Assist during production deployments and release validation.
• Mentor L1 engineers and contribute to the knowledge base.
• Coordinate with US clients and internal teams during overlapping business hours.
• Follow ITIL Incident, Problem, Change, and Request Management processes.

Requirements

• Bachelor's degree in Computer Science, IT, Engineering, or related field.
• 2–4 years of ERP/Application Support experience.
• Minimum 2 years of hands-on NetSuite support experience.
• NetSuite SuiteFoundation Certification (Preferred).
• ITIL Foundation Certification (Preferred).
• Exposure to REST/SOAP integrations and SuiteScript.

Skills

• NetSuite
• SuiteBuilder
• SuiteFlow
• REST/SOAP API
• SuiteScript