AWS Devops - Production Support

Role Overview

Capco, a Wipro company, is a global technology and management consulting firm. We are looking for a Devops Support professional to provide L1, L2, and L3 support for various Post Trade Processing applications. This role involves working within the EMEA shift to ensure application availability and service quality for our clients in the financial services industry.

Responsibilities

• Provide L1, L2, L3 support to Post Trade Processing applications including Middle-Office, back-office, and Settlements.
• Manage service requests using Incident, Problem, and Service management workflows.
• Implement methods for continually improving support systems and processes.
• Provide application and system monitoring and handle Change Management.
• Provide release management services and perform fail-over and disaster recovery activities.
• Participate in incident triage, root cause analysis, and follow-up actions.
• Coordinate with internal teams and stakeholders to maintain service quality.

Requirements

• Minimum 4 years of experience in Production Support, DevOps, or SRE.
• Experience with AWS and Snowflake.
• Proficiency with various RDBMS such as Oracle, MS SQL Server, or Sybase.
• Experience with Batch Job Schedulers like TWS or Autosys.
• Working knowledge of Windows and UNIX operating systems.
• Proficiency in Python scripting.
• Strong understanding of Incident Management.

Nice to Have

• Experience with Prometheus or Grafana.
• Knowledge of Capital Markets, including Trade lifecycle and Settlement processes.
• Knowledge of SWIFT and Settlement Applications.
• Familiarity with enterprise support environments and operational best practices.

Skills

• AWS
• Snowflake
• Python
• DevOps
• RDBMS