Data Scientist

Role Overview

The data specialist is responsible for managing Customer Care EMEA data analysis and reporting to measure and track customer care performance in direct and indirect markets. This role involves using high-level critical thinking to shape and deliver improvements to data capture and analysis processes, ensuring continuous improvement and increased visibility in KPI Management.

Responsibilities

• Proactively analyse data and identify trends to anticipate potential risks and opportunities.
• Collect, organize, and maintain large datasets from various sources to ensure accuracy and integrity.
• Analyze data using statistical methods and data mining techniques to extract valuable insights.
• Create and present data reports and visualizations to communicate findings to technical and non-technical stakeholders.
• Collaborate with cross-functional teams including IT, marketing, and finance.
• Conduct regular audits and validations of data to maintain high-quality standards and compliance.

Requirements

• Expertise in Microsoft Excel and Power BI with programming skills.
• Proficiency with CRM systems at the Administrator level or above (3+ years experience or certificate).
• Bachelor’s degree in business, computer science, data analytics, statistics, or a related field.
• Fluent English communication skills.
• Advanced proficiency with Microsoft Office (Word, Outlook, PowerPoint) and online communication platforms like MS Teams or Zoom.
• Experience using Miro or MS Whiteboard.

Skills

• Power BI
• Microsoft Excel
• CRM
• Data Analysis
• Data Visualization