Web Application L2 Support Engineer - A S

Role Overview

We are seeking a skilled Web Application L2 Support Engineer to support and maintain customer-facing applications for mySchneider Web. The role focuses on incident management, monitoring, troubleshooting, and ensuring application stability across CRM, cloud, and API-based systems.

Responsibilities

• Provide L2 support for customer-facing portals, CRM platforms, APIs, and UIaaS components
• Monitor application performance, production issues, and SLAs
• Manage L3 support queue, raise JIRAs, and track issues to closure
• Troubleshoot application, API, and data-related issues
• Perform unit testing, bug identification, and support data migration activities
• Handle access requests, configuration changes, and customer incidents within SLAs
• Communicate effectively with stakeholders and internal teams
• Analyze root causes, ensure data quality, and suggest application improvements

Requirements

• 2–5 years of experience in CRM platform support/configuration, preferably Salesforce and/or OKTA
• Strong experience with ITIL/ITSM processes and ticketing tools (ServiceNow preferred)
• Hands-on experience with AWS, APIs, SQL, SOQL, and monitoring tools (e.g., Dynatrace)
• Experience debugging APIs using tools like Postman
• Proficiency in SQL, MS Office, and database management
• Knowledge of HTML, CSS, JavaScript, JSON, and basic backend languages (Python, JavaScript, or .NET)
• Strong analytical and communication skills

Nice to Have

• AWS Certification
• SAP ERP exposure
• Experience with LWC, Apex, SOQL, REST/SOAP APIs

Skills

• Salesforce
• AWS
• SQL
• ServiceNow
• API Troubleshooting