Client-Side Application Support Engineer

Role Overview

Operate the QVoyant application, perform daily health checks, manage SBOM, CBOM, and SCA activities, support users, coordinate with client/vendors/QVoyant teams, manage changes and upgrades, and maintain documentation and audit records.

Responsibilities

• Operate and monitor the QVoyant application daily.
• Perform daily health checks and basic troubleshooting.
• Generate, maintain, and track SBOM, CBOM, and SCA assessments.
• Maintain application, asset, vendor, user, and assessment trackers.
• Manage user accounts, roles, permissions, and basic configuration.
• Support users with login, reports, dashboards, and application usage.
• Provide basic user training and maintain FAQs/user guides.
• Coordinate with client IT, security, network, application, database, and audit teams.
• Coordinate with external vendors for SBOM/CBOM and required information.
• Escalate technical issues to QVoyant's central support/product teams with proper logs and details.
• Coordinate patches, upgrades, deployments, and change requests.
• Maintain SOPs, operational records, incident/change trackers, and audit evidence.
• Support audits and periodic operational reviews.
• Follow customer security, access, change, and incident-management processes.

Requirements

• 1–2 years in Desktop Support, Application Support, Technical Support, Helpdesk, or Production Support.
• Basic knowledge of Windows, Linux, and web applications.
• Basic troubleshooting and networking knowledge: IP, ports, ping, telnet, curl, nslookup.
• Ability to work with logs and troubleshoot application issues.
• Good knowledge of Excel, Word, PowerPoint, email, and ticketing tools.
• Strong communication, coordination, documentation, and follow-up skills.

Skills

• Windows

Nice to Have

• Jira, ServiceNow, or Freshservice
• Postman, APIs, application logs, and basic SQL
• Deployment/release experience
• Cybersecurity product exposure
• Experience in banking, government, or other regulated industries

Benefits

• Health insurance