Enterprise Systems Engineer – IT Support

Role Overview

We are looking for a skilled and responsible Enterprise Systems Engineer to provide day-to-day IT support and maintain the organization’s IT infrastructure. The role includes end-user support, computer hardware and software maintenance, network troubleshooting, CCTV administration, asset management, and basic support for Microsoft 365, AWS, Git, and other enterprise applications. The selected candidate will undergo two months of training at the Bhubaneswar location and will subsequently be required to relocate to Bengaluru.

Responsibilities

• Provide technical support to employees for desktops, laptops, printers, scanners, and other IT equipment.
• Install and configure operating systems, business applications, antivirus software, and required security tools.
• Diagnose and resolve hardware, software, email, internet, VPN, and application-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, servers, printers, biometric devices, and other IT equipment.
• Maintain an accurate inventory of laptops, desktops, accessories, software licences, and other IT assets.
• Provide support for LAN, WAN, Wi-Fi, internet connectivity, routers, switches, firewalls, and access points.
• Install, configure, monitor, and troubleshoot CCTV cameras, DVR/NVR systems, and related network connections.
• Provide basic administration and user support for Microsoft 365, including Outlook, Teams, OneDrive, and SharePoint.
• Assist with basic monitoring and first-level troubleshooting of AWS resources including EC2, S3, IAM, RDS, CloudWatch, VPC, and ECS.
• Assist users with Git installation, configuration, repository access, cloning, pulling, and pushing changes.
• Follow the organisation’s Information Security, Acceptable Use, Access Control, Data Protection, and IT Asset Management policies.

Requirements

• Experience in end-user IT support and hardware/software maintenance.
• Knowledge of network troubleshooting (IP addressing, DNS, DHCP, VPN).
• Familiarity with CCTV and physical security systems administration.
• Basic understanding of cloud infrastructure and version control systems.
• Ability to work shifts (3:00 PM to 12:00 AM IST).

Skills

• Microsoft 365
• AWS
• Git
• Networking
• IT Support