Devops L-1 Support role.

Role Overview

This is a remote L1 Support position focused on AWS infrastructure and application health monitoring. The role involves incident response and operational support with no on-premise infrastructure requirements.

Responsibilities

• Acknowledge and respond to alerts from tools such as Splunk, Datadog, and incident tickets.
• Follow established runbooks and SOPs.
• Escalate unresolved issues to L2/L3 teams.
• Track MTTA and MTTR metrics.
• Perform basic AWS admin functions including EC2, S3, IDM, access control, backups, and scheduled jobs.
• Develop and maintain CI/CD pipelines and Infrastructure as Code (IaC).
• Troubleshoot infrastructure and deployment issues.
• Implement cloud and security best practices for reliability and scalability.
• Automate infrastructure provisioning and configuration management.
• Enhance monitoring and observability using Prometheus, Grafana, and ELK.
• Document processes and perform shift handover reporting.

Requirements

• Experience with cloud-based infrastructure monitoring and incident response.
• Ability to work in a remote environment.
• Knowledge of automated deployment workflows.

Skills

• AWS
• Splunk
• Datadog
• Terraform
• Prometheus