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IT Hardware Engineer
Fastigo Technology Pvt. Ltd.
Actively HiringFull-time
Location
UP, IN
Experience
0-1 years
Role
IT Hardware Engineer
Salary
Competitive
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Job Description
Role Overview
Fastigo Technology Pvt. Ltd. is hiring IT Hardware Engineers for its field service platform, Door2fy. The role involves onsite installation, troubleshooting, repair, maintenance, and replacement of IT hardware across customer locations. The ideal candidate should have strong technical knowledge, excellent troubleshooting skills, and a willingness to travel for onsite support.
Responsibilities
- Diagnose and troubleshoot desktops, laptops, and all-in-one PCs.
- Install, configure, and troubleshoot Windows operating systems.
- Replace hardware components such as motherboards, RAM, SSD/HDD, keyboards, LCDs, batteries, adapters, cooling fans, Wi-Fi cards, and other field replaceable units.
- Install and troubleshoot printers, scanners, and multifunction devices.
- Perform preventive maintenance and hardware health checks.
- Attend assigned customer locations and complete service calls within the defined SLA.
- Coordinate with OEM or backend technical support teams during troubleshooting and hardware replacement.
- Collect and verify assigned spare parts from the designated warehouse before visiting customer locations.
- Replace defective parts as per the service ticket and OEM guidelines.
- Return all replaced or defective parts to the designated return location.
- Capture service photographs, obtain customer sign-off, and submit closure reports through the prescribed application or portal.
- Maintain professional communication with customers and internal teams.
Requirements
- Minimum 6 months of experience in IT Hardware Support, Desktop Support, or Field Service.
- Willingness to travel to customer locations.
- Ability to handle multiple service calls in a day.
- Good communication and interpersonal skills.
- Basic understanding of SLA-based service delivery.
- Ability to work independently and manage field assignments efficiently.
- Diploma or Bachelor's Degree in Computer Science, IT, Electronics, or a related field preferred.
Skills
- Windows OS
- Hardware Troubleshooting
- Printer Maintenance
- Basic Networking
- Field Service
Benefits
- Competitive salary based on experience.
- Performance-based incentives.
- Opportunity to work on enterprise IT infrastructure projects.
- Hands-on experience with leading OEM products.
- Career growth and learning opportunities.
- Professional work environment.
Required Skills
Windows OSHardware TroubleshootingPrinter MaintenanceBasic NetworkingField Service
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