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Technical Support Engineer
Five9
Actively HiringFull-time
Location
Bengaluru
Experience
2 years
Role
Technical Support Engineer
Salary
3-6 LPA
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Job Description
Role Overview
As a Product Support Engineer at Five9, you will work to bring joy to the customer experience by resolving technical issues in a structured manner and consultatively working with end customers to implement solutions within the cloud contact center ecosystem.
Responsibilities
- Understand omni-channel communication technologies and their role in the contact center.
- Dig in and resolve technical issues using a structured approach.
- Consultatively work with end customers to implement solutions.
- Perform hands-on log analysis and troubleshooting.
Requirements
- 2+ years of experience as a Product Support Engineer.
- Proficiency with Windows operating systems, MS SQL, and IIS.
- Familiarity with IP Networking, SQL, REST APIs, and Linux.
- Experience with contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys.
Skills
- MS SQL
- REST APIs
- Linux
- IP Networking
- Log Analysis
Required Skills
MS SQLREST APIsLinuxIP NetworkingLog Analysis
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