Solutions Engineer (Client-Facing)

Role Overview

We are looking for passionate and driven Forward Deployed Engineers to join our growing team. In this role, you will work directly with our clients to deploy AI solutions that deliver measurable business outcomes.

As a Forward Deployed Engineer, you will work shoulder-to-shoulder with client teams to understand their workflows, data, and day-to-day operational challenges. Your primary responsibility will be to bridge the gap between business requirements and technology — implementing, customizing, and deploying AI-powered solutions in live production environments.

You will collaborate closely with clients, product teams, and internal engineers to integrate our AI platform (Redtie) into existing systems, ensuring reliable performance, seamless integrations, and tangible business impact. This role is ideal for engineers who enjoy solving complex real-world problems, engaging directly with customers, and delivering results at speed.

Location: Coimbatore, Tamil Nadu (Hybrid / On-site at client locations as required). Employment Type: Full-time, Permanent.

Technologies: Full Stack (React.js / Node.js / Python / Mongo / Postgres SQL / AWS).

B.E. / B.Tech / M.E. / M.Tech / MCA in Computer Science, IT, or a related discipline from a recognized university. Strong communication skills in English are essential; willingness to travel to client sites and work across time zones with international clients is expected. Immediate joiners or candidates with a short notice period will be preferred.

Why Join Us: Opportunity to work on cutting-edge AI deployments with global clients, a fast-paced startup-style environment with high ownership, competitive compensation (CTC commensurate with experience), and direct exposure to client leadership and end-to-end solution delivery.

Responsibilities

• Embed with clients to understand their business processes, workflows, data, and operational constraints.
• Customize and deploy the Redtie AI platform within client environments.
• Build integrations with third-party applications, APIs, databases, and external systems.
• Implement data pipelines, authentication systems, SSO integrations, deployment workflows, and monitoring solutions.
• Own the reliability and performance of production deployments.
• Troubleshoot and resolve issues in live environments.
• Translate business requirements into technical solutions and communicate effectively with both technical and non-technical stakeholders.
• Collaborate closely with engineering teams to deliver client-specific enhancements and solutions.
• Continuously improve deployment processes and client outcomes.
• Deliver solutions rapidly and iterate based on measurable business results.

Requirements

• Strong software engineering experience with at least one programming language.
• Solid understanding of SQL and database technologies.
• Experience working with REST APIs, webhooks, and system integrations.
• Knowledge of deployment processes, monitoring, observability, and production troubleshooting.
• Experience working with authentication systems and identity management solutions.
• Strong problem-solving and debugging skills.
• Excellent written and verbal communication skills.
• Ability to work directly with clients and manage ambiguity effectively.
• Self-motivated with a strong bias toward execution and delivering outcomes.

Bonus Skills

• Experience with Large Language Models (LLMs), AI agents, prompt engineering, RAG, or AI evaluation frameworks.
• Experience with AWS cloud services and Infrastructure as Code (IaC).
• Prior consulting, solutions engineering, customer-facing engineering, or embedded delivery experience.
• Familiarity with AI platform deployment and operational best practices.