Solutions Engineer

Role Overview

As a Solutions Engineer, you will bridge the gap between technology, product, and sales by working with merchants to understand technical requirements, demonstrate platform capabilities, drive seamless integrations, and ensure successful product implementations.

Responsibilities

• Partner with the Sales team during the pre-sales process to support merchant acquisition.
• Conduct product demonstrations and explain technical capabilities to prospective customers.
• Handle technical objections and provide solution-oriented recommendations.
• Gather business and technical requirements and prepare Business Requirement Documents (BRDs).
• Work closely with merchants and internal teams to ensure successful implementation and go-live.
• Support API and platform integrations across merchant ecosystems.
• Collaborate with Product, Engineering, and Customer Success teams to resolve technical challenges.
• Manage multiple implementation projects while ensuring timely delivery.

Requirements

• 2-4 years of experience in a customer-facing technical role such as Solutions Engineer, Implementation Engineer, or Integration Engineer.
• Hands-on experience implementing solutions for eCommerce platforms such as Shopify, WooCommerce, or Magento.
• 1+ years of experience working with APIs, SDK integrations, or web-based implementations.
• Working knowledge of JavaScript, HTML, and CSS.
• Familiarity with Google Ads, Meta (Facebook) Pixel, and related tracking technologies.

Nice to Have

• Exposure to iOS or Android application support.

Skills

• API Integration
• eCommerce Platforms
• JavaScript
• Technical Implementation
• Web Technologies