Expert Technical Support Engineer

Role Overview

We are seeking a skilled Technical Support Engineer to act as the critical link between Level 2 Support and Development teams. The role involves investigating, diagnosing, and resolving complex technical escalations across enterprise healthcare applications and secure messaging solutions. The ideal candidate will possess strong expertise in Windows Server environments, SQL Server, HL7 interfaces, and application troubleshooting.

Responsibilities

• Troubleshoot issues within Windows Server environments and utilize PowerShell for diagnostics.
• Interpret and troubleshoot SQL Server and ODBC-related errors.
• Trace and troubleshoot HL7 message flows and interface-related issues.
• Troubleshoot IIS, ASP.NET, and application-layer issues.
• Reproduce issues, analyze defects, and gather diagnostic evidence including application logs and SQL traces.
• Coordinate escalations between Support, Engineering, and Development teams using ITSM platforms.
• Create and maintain Knowledge Base (KB) articles and technical documentation.

Requirements

• Strong expertise in Windows Server, SQL Server, and HL7 interfaces.
• Experience with PowerShell, IIS, and ASP.NET.
• Proficiency in SQL troubleshooting and query development.
• Ability to manage incidents through ITSM platforms like ServiceNow.
• Knowledge of networking protocols including TCP/IP and DNS.

Skills

• Windows Server
• SQL Server
• HL7
• PowerShell
• ASP.NET