Administrator - Azure DevOps, Terraform

Role Overview

The Azure Support Administrator plays a crucial role in ensuring seamless operations and support within the organization. This position focuses on independently resolving technical issues, providing on-call support, and conducting thorough root cause analyses to enhance service reliability and customer satisfaction.

Responsibilities

• Adhere to quality standards and regulatory requirements by implementing Infrastructure as Code practices using Terraform and Azure.
• Provide on-call support for escalated issues, performing root cause analysis and troubleshooting using Azure Kubernetes and Windows Azure IaaS.
• Engage in value-adding activities such as updating the knowledge base, training new analysts, and coaching team members.
• Independently resolve support tickets within agreed SLAs utilizing IaC principles.
• Maintain high CSAT ratings through first-call resolution strategies and minimizing rejected resolutions.

Requirements

• Proficient in Infrastructure as Code (IaC) using Terraform.
• Solid understanding of Windows Azure IaaS and PaaS services.
• Experience with Azure Kubernetes for container orchestration.
• Strong problem-solving skills and ability to perform root cause analysis.
• Familiarity with customer support best practices and ticketing systems.

Nice to Have

• Microsoft Certified: Azure Administrator Associate

Skills

• Terraform
• Azure
• Azure Kubernetes
• IaaS
• PaaS