Engineer - ServiceNow, IT Service Management

Role Overview

The candidate will work on BI reporting, ticket tools, and ServiceNow, while consolidating and collaborating with technical teams to collect incident and asset information.

Responsibilities

• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate clearly with technical teams, business stakeholders, vendors, and customer leadership during critical incidents.
• Ability to work independently, take ownership of complex issues, and drive them to closure.
• Strong documentation discipline and commitment to process compliance.
• Ability to operate under pressure in high-severity production situations.
• Willingness to mentor junior team members and contribute to knowledge management.

Requirements

• Knowledge of DevOps tools such as Git, Jenkins, Azure DevOps, GitLab CI/CD, Ansible, or Terraform.
• Familiarity with messaging platforms such as Kafka, RabbitMQ, ActiveMQ, Solace, or TIBCO EMS.
• Experience with scripting and automation using Shell, Python, Perl, or PowerShell.
• Knowledge of backup, restore, capacity planning, performance testing, and MQ architecture design reviews.

Skills

• ServiceNow
• Python
• Jenkins
• Kafka
• Terraform