Software Engineer II - Production support , Splunk/Dynatrace

Role Overview

As a Software Engineer II at JPMorganChase within the Consumer & Community Banking, you are part of an agile team that works to enhance, design, and deliver the software components of the firm's state-of-the-art technology products in a secure, stable, and scalable way. You will execute software solutions through the design, development, and technical troubleshooting of multiple components within a technical product, application, or system.

Responsibilities

• Executes standard software solution, design, development, and technical troubleshooting
• Writes secure and high-quality code using the syntax of at least one programming language with limited guidance
• Leverages enterprise-authorized AI coding assist tools to improve code quality, delivery speed, and productivity
• Designs, develops, codes, and troubleshoots with consideration of upstream and downstream systems
• Applies knowledge of tools within the Software Development Life Cycle toolchain, including automation capabilities
• Applies technical troubleshooting to breakdown solutions and solve technical problems
• Gathers, analyzes, and draws conclusions from large, diverse data sets to identify problems
• Learns and applies system processes, methodologies, and skills for the development of secure, stable code and systems

Requirements

• Formal training or certification on software engineering concepts and 2+ years applied experience
• Hands-on practical experience in system design, application development, testing, and operational stability
• Hands-on production support SRE experience with Splunk SPL and/or Dynatrace APM for monitoring, alerting, and RCA
• Experience in developing, debugging, and maintaining code in a large corporate environment with modern programming languages and database querying languages
• Hands-on experience using enterprise-authorized AI-assisted software development tools
• Understanding of responsible AI use in engineering workflows
• Experience across the whole Software Development Life Cycle

Preferred Qualifications

• SRE / Production Support experience (incident triage, mitigation, escalation, on-call)
• Exposure to agile methodologies such as CI/CD, Application Resiliency, and Security
• Release/change support (deployment monitoring, rollback support)

Skills

• Splunk
• Dynatrace
• SRE
• SDLC
• AI-Assisted Development