Solutions Engineer

Role Overview

Laserfiche is seeking a customer-focused Solutions Engineer to guide clients through the implementation journey. You will act as a trusted advisor, translating business objectives into scalable solutions, configuring and deploying software, and collaborating cross-functionally with Product, Engineering, and Project Management teams to ensure seamless deployment and long-term customer satisfaction.

Responsibilities

• Implement Laserfiche Direct Projects by gathering requirements and designing solutions using out-of-the-box functionality.
• Install, configure, and license software necessary for implementation.
• Provide weekly status meetings, demos, and technical documentation including System Documentation and Test Plans.
• Manage small-scale projects ensuring adherence to PM methodology, including timelines, budgets, and project closeouts.
• Provide troubleshooting, training, and support during end-user testing and post-deployment phases.
• Review and test new software releases to identify bugs and potential enhancements.

Requirements

• Bachelor's Degree required, preferably in Software Engineering or a related technology field.
• Minimum of 1 year of relevant work experience.
• Ability to work independently and manage competing priorities throughout the project life cycle.
• Strong problem-solving skills for troubleshooting complex customer environments.
• Ability to travel up to 25% for customer onsite work.

Skills

• C#
• JavaScript
• SQL
• Software Implementation
• Project Management