ServiceNow Developer

Role Overview

We are seeking an experienced ServiceNow Developer to design, build, and maintain solutions on the ServiceNow platform. The ideal candidate has hands-on expertise across multiple ServiceNow modules, strong scripting skills, and a track record of delivering scalable, secure, and well-governed platform solutions. You will work closely with business stakeholders, architects, and administrators to translate requirements into effective ServiceNow applications and workflows.

Responsibilities

• Design, develop, and implement custom applications, workflows, and integrations on the ServiceNow platform
• Configure and customize ServiceNow modules such as ITSM, ITOM, ITAM, HRSD, CSM, SecOps, or GRC as needed
• Build and maintain Flow Designer flows, business rules, client scripts, UI policies, UI actions, ACLs, and script includes
• Develop and support REST/SOAP integrations between ServiceNow and third-party systems
• Create and maintain Service Portal widgets and custom UI components
• Participate in platform upgrades, ensuring custom code and configurations remain compatible
• Write clean, well-documented, and testable code following ServiceNow best practices and coding standards
• Perform unit testing, support UAT, and troubleshoot defects across development, test, and production instances
• Collaborate with architects and admins on data model design, ACL/security architecture, and performance optimization
• Support Agile/Scrum ceremonies including sprint planning, backlog grooming, and demos
• Create technical documentation, including design specs, release notes, and knowledge base articles
• Mentor junior developers and participate in code reviews

Requirements

• 2+ years of hands-on ServiceNow development experience
• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
• Strong proficiency in JavaScript, Glide APIs (GlideRecord, GlideAjax, GlideForm, GlideSystem), and server/client-side scripting
• Experience with Flow Designer, Integration Hub, and Workflow Editor
• Solid understanding of the ServiceNow data model, ACLs, business rules, and update sets
• Experience building and consuming REST/SOAP web services and integrations
• Familiarity with Service Portal (AngularJS/Bootstrap) or UI Builder/Now Experience Framework
• Experience with at least one core ServiceNow module (ITSM, ITOM, ITAM, HRSD, CSM, or SecOps)
• Understanding of ITIL processes
• Experience with source control (Git) and CI/CD practices for ServiceNow
• Strong analytical and troubleshooting skills
• Excellent written and verbal communication skills

Skills

• ServiceNow
• JavaScript
• REST/SOAP
• AngularJS
• Git

Nice to Have

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with Performance Analytics or Now Assist/AI features
• Knowledge of Python
• Experience in Agile/Scrum environments