Software / Platform Engineer I

Role Overview

As a Software / Platform Engineer I at MetLife, you will design and orchestrate omnichannel customer journeys, manage complex marketing campaign workflows, and implement scalable data structures within the Adobe Experience Cloud ecosystem. You will play a critical role in integrating enterprise systems and ensuring seamless data synchronization to drive personalized customer engagement.

Responsibilities

• Design and orchestrate omnichannel customer journeys using Adobe Journey Optimizer (AJO) including email, SMS, and push notifications.
• Build and deploy personalized marketing campaigns using Adobe Campaign Classic (ACC) workflows and templates.
• Develop custom JavaScript and SQL code within ACC for advanced campaign logic and data manipulation.
• Manage Adobe Experience Platform (AEP) by designing XDM schemas and configuring identity stitching.
• Implement Adobe Web SDK for real-time data collection and personalization.
• Develop APIs and microservices to connect Adobe Experience Cloud with enterprise systems.
• Build server-side integrations and data synchronization pipelines.

Requirements

• Experience designing and managing XDM schemas and unified customer profiles.
• Proficiency in developing custom logic using JavaScript and SQL.
• Ability to implement real-time CDP capabilities and audience activation strategies.
• Knowledge of data privacy regulations such as GDPR and CCPA.
• Experience with API development and microservices architecture.

Skills

• JavaScript
• SQL
• Adobe Experience Platform
• APIs
• Microservices