Site Reliability Engineer, VP

Role Overview

Join our digital revolution in NatWest Digital X. In everything we do, we work to one aim: To make digital experiences which are effortless and secure. We organise ourselves around three principles: engineer, protect, and operate. We engineer simple solutions, we protect our customers, and we operate smarter.

This role is based in India and as such all normal working days must be carried out in India. Join us as a Site Reliability Engineer at Vice President level. In this key role, you’ll improve, drive, and embed non-functional and operational characteristics such as availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning of our products and services. You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach to deliver change in a safe and secure way. This is a chance to join an inclusive team with a collaborative ethos and a commitment to innovation and professional development.

Responsibilities

• Work closely with our feature team and other colleagues to meet defined service level objectives and continually improve systems and environments.
• Define error budgets that support finding the right balance between risk and reliability.
• Provide structure and help to our release process, suggesting and making improvements where possible.
• Scale systems sustainably through mechanisms like automation, evolving them by pushing for changes that improve reliability and velocity.
• Coach and provide guidance to colleagues and the wider team, leading where required.
• Proactively contribute new ideas and innovations to meet short term and longer-term goals.
• Continually balance and manage any potential risks.
• Be accountable for the day-to-day health of both production and non-production environments and respond to any incidents as required.
• Provide technical expertise and input to establish the risk tolerance of products and services.
• Communicate incident status updates clearly and frequently to other teams, customers and stakeholders.

Requirements

We’re looking for someone with at least 12 years of experience of reliability systems thinking and experience of software engineering. You’ll need experience of using a data driven and scientific approach to fact finding. We’ll also look for financial services knowledge, and the ability to identify wider business impact, risk and opportunity, and make connections across key outputs and processes.

Technical Skills and Experience

• Good knowledge and experience of programming languages.
• Strong knowledge of deploy and release services, automation, and troubleshooting.
• Experience of utilising tools and technology across the software development lifecycle.
• Experience using mathematical and statistical models to assess trends.
• Strong communication skills with the ability to proactively engage with a wide range of stakeholders.

Our tech stack

Here’s just some of the technologies we use.

Front end

• JavaScript
• ReactJS
• AngularJS

Back end

• Python
• Java
• Microsoft Dynamics

DevOps

• AWS
• GitLab
• Google Cloud Platform

Data

• Kafka
• Hadoop
• PostgreSQL
• Snowflake