Application Support Engineer

Role Overview

We are looking for an Application Support & Release Engineer to ensure the stability, performance, and reliability of our mobile application. This role serves as the technical bridge between customers, QA, developers, and product operations, ensuring every app release is stable, secure, and bug-free by proactively monitoring the application and supporting seamless production deployments.

Responsibilities

• Monitor application performance, crashes, and system health.
• Analyze error logs using tools such as Firebase Crashlytics.
• Reproduce, investigate, and document bugs with clear technical details.
• Coordinate with developers to resolve issues and verify fixes.
• Perform manual, regression, smoke, and user acceptance testing (UAT).
• Test APIs using Postman or Thunder Client.
• Validate data using basic SQL queries.
• Prepare release checklists, release notes, and deployment documentation.
• Coordinate app releases on the Google Play Store and Apple App Store.
• Monitor production issues after deployment and escalate critical incidents.
• Maintain issue tracking and technical documentation.

Requirements

• Knowledge of Android and iOS mobile applications.
• Experience with Firebase Crashlytics, Analytics, and Performance Monitoring.
• Proficiency in REST API testing using Postman or Thunder Client.
• Basic SQL (MySQL/PostgreSQL) knowledge.
• Manual testing and software QA concepts.
• Git and GitHub basics.
• Understanding of app release and version management.
• Basic knowledge of HTTP status codes and API debugging.

Skills

• Firebase Crashlytics
• Postman
• SQL
• Git
• Android/iOS

Nice to Have

• Experience with Jira, ClickUp, or Trello.
• Basic understanding of Node.js, PHP, or backend APIs.
• Knowledge of CI/CD pipelines.

Benefits

• Provident Fund
• Work from home