Site Reliability Engineer, Incident management

Role Overview

The Site Reliability Engineer – Incident management has the responsibility of monitoring, maintaining and managing entire Qualys infrastructure and services installed at different datacenters. When there is any malfunction in Product/Services, the technician monitors, troubleshoots, repairs and gets the service/system back up as quickly as possible to ensure maximum possible service availability and performance.

Responsibilities

• Maintain highly available and scalable applications and services.
• Monitor application and infrastructure health using observability tools.
• Respond to incidents, troubleshoot production issues, and perform root cause analysis.
• Participate in on-call rotations and incident response processes.
• Track and improve service reliability, latency, performance, and efficiency.
• Create automation scripts and tooling to reduce manual operational effort.
• Track and document all issues and resolutions in detail using ticketing and documentation tools.
• Escalate issues to management, IT resources, or 3rd party vendors as needed.

Requirements

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• Experience in Site Reliability Engineering, NOC operations, or Cloud Infrastructure roles.
• Knowledge of Linux/Unix systems administration.
• Experience with cloud platforms such as AWS, OCI, or Google Cloud Platform.
• Proficiency in Python, Go, Bash, or Java.
• Familiarity with Docker and Kubernetes.
• Familiarity with Terraform, CloudFormation, or other IaC tools.
• Experience with monitoring and logging tools such as Prometheus, Grafana, AppDynamics, ELK, or Splunk.
• Understanding of networking, security, and distributed systems concepts.

Skills

• AWS
• Kubernetes
• Python
• Terraform
• Prometheus