Support Engineer

Role Overview

Quantiphi is looking for a Support Engineer with 1-3 years of experience to join a global and diverse culture. You will work in an environment that encourages innovation and excellence, contributing to operational excellence, scalability, and reliability through code-based solutions and automation.

Responsibilities

• Provide expert technical support for cloud infrastructure (VMs, storage, networking, GKE) and applications, troubleshooting and resolving complex issues.
• Analyze logs and metrics to diagnose performance bottlenecks, security vulnerabilities, and application failures.
• Design, develop, and implement automation scripts and internal tools (Python/Go) to streamline operations, incident response, and infrastructure management.
• Contribute directly to application codebase improvements (e.g., FastAPI, observability, reliability, performance).
• Enhance monitoring, alerting, and self-healing capabilities for cloud infrastructure and applications.
• Participate in on-call rotations, performing root cause analysis and implementing code-based preventative measures.
• Collaborate with development teams to ensure operational excellence, scalability, and reliability in new features.
• Drive continuous improvement through proactive monitoring, performance optimization, cost management, and Infrastructure as Code (Terraform).
• Document technical tasks, procedures, and developed solutions for knowledge transfer and consistent operation.

Requirements

• Strong experience deploying, maintaining, and troubleshooting GCP services (Compute Engine, GKE, Cloud SQL, Cloud Monitoring, etc.).
• Proficiency in Linux administration and scripting (Bash, Python) for automation and system management.
• Understanding of service-oriented architecture and cloud design patterns.
• Hands-on experience with Python (FastAPI) for API development, debugging, and performance optimization.
• Familiarity with SQL/NoSQL databases and message queues (Pub/Sub, Kafka) for data investigation and building resilient systems.
• Expertise in analyzing logs and metrics (Cloud Logging, Cloud Monitoring) to diagnose issues and implementing observability features within application code.
• Experience with TypeScript/Angular (and/or Flutter) for frontend development, debugging, and troubleshooting UI/API integration issues.
• Proficiency in designing, implementing, and troubleshooting CI/CD pipelines (ADO CI/CD, Cloud Build).
• Strong experience with Infrastructure as Code (Terraform) for managing cloud resources.

Skills

• GCP
• Python
• Terraform
• Angular
• FastAPI