.Net Engineer L2 application support

Role Overview

We are looking for a Mid-Level .NET Engineer – L2 Application Support with 3–7 years of experience to join our Level 2 (L2) Application Support team. The role focuses on supporting production .NET applications with multiple integrations, handling ServiceNow queues, resolving minor issues, and collaborating with L3 teams for advanced technical matters. The ideal candidate has hands-on experience in L2 technical support, is comfortable working in a ticket-driven environment, and is available to support CET-aligned working hours (12:30 PM – 9:30 PM IST).

Responsibilities

• Monitor the L2 support queue in ServiceNow during agreed CET-aligned support hours as defined in the SOW.
• Respond to incoming support tickets, including: Access requests, Basic configuration tasks, Minor application issues, and General user clarifications.
• Perform initial analysis, triage, and problem identification to determine resolution paths.
• Apply code fixes or configuration-level corrections.
• Handle code enhancements along with support tickets, hence candidate should be good with software development as well.
• Redirect or escalate tickets to appropriate ServiceNow queues (L1, L3, or other functional teams) when required.
• Support .NET-based applications with multiple system integrations in a production environment.
• Collaborate closely with the Client’s L3 team for issues requiring code changes or new feature development.
• Ensure accurate documentation, timely updates, and status communication within ServiceNow.
• Provide simple reporting on ticket volumes, categories, priorities, and resolution status.

Requirements

• 3–7 years of professional experience in .NET Engineer – L2 Application Support.
• Strong hands-on experience with .NET Framework / .NET Full-Stack applications.
• Proven experience supporting production applications in an L2 support model.
• Hands-on experience with ServiceNow (queue monitoring, ticket handling, escalation).
• Understanding of application integrations and support workflows.
• Ability to troubleshoot application-level issues and perform root-cause analysis.
• Willingness to work in CET-aligned support hours (12:30 PM – 9:30 PM IST).
• Prior experience working in managed services or application support projects.
• Exposure to ITIL processes or service delivery frameworks.
• Experience supporting applications for international clients.