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Panel Helpdesk Trainee (Backend)
Sago
Actively HiringFull-time
Location
HR, IN
Experience
0-1 years
Role
Panel Helpdesk Trainee (Backend)
Salary
Competitive
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Job Description
Role Overview
As a Panel Helpdesk Trainee (Backend) at Sago, you will provide exceptional customer service to respondents through a ticketing system, aiming to drive satisfaction and retention for our International US Process. This role offers a path to a permanent position based on training performance.
Responsibilities
- Address US customer inquiries and resolve queries via tickets
- Review and investigate issues accurately using computer systems
- Maintain high levels of accuracy in case handling and record keeping
- Document all customer interactions and maintain accurate records
- Coordinate with internal teams as required
Requirements
- Any Graduate or Postgraduate degree
- 0-1 years of experience in customer service
- Fluency in English (verbal and written)
- Ability to work night shifts (5:30 PM – 2:30 AM IST / 6:30 PM – 3:30 AM IST)
- Strong customer service orientation
Skills
- Microsoft Excel
- Microsoft Outlook
- Microsoft Word
- Ticketing Systems
- Customer Service
Benefits
- Remote Opportunity
- Extensive Mediclaim benefit
Required Skills
Microsoft ExcelMicrosoft OutlookMicrosoft WordTicketing SystemsCustomer Service
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