SaaS Backup & Disaster Recovery Engineer (L1) | Product-Based MNC

Why Join?

✅ Opportunity to work with a leading Product-Based MNC

✅ Two-way transportation

✅ Food & attractive employee benefits

Job Overview

We are looking for a SaaS Backup & Disaster Recovery Engineer (L1) to join a global technical support team. The ideal candidate should have hands-on experience supporting Microsoft 365 and Google Workspace environments, troubleshooting SaaS applications, cloud backup solutions, and disaster recovery operations.

Mandatory Skills

Microsoft 365 Administration

Google Workspace Administration

SaaS Applications & Cloud Technologies

Backup & Recovery Troubleshooting

Exchange Online, Entra ID, OneDrive, SharePoint Online & Microsoft Teams

Gmail, Google Drive, Shared Drives, Contacts & Calendar

OAuth 2.0, SSO, MFA & Service Accounts

DNS, SMTP, HTTPS & Networking Fundamentals

User Provisioning, RBAC & Permissions Management

Application Log Analysis & Troubleshooting

Basic SQL Troubleshooting

Backup Methodologies, Compliance & Disaster Recovery Concepts

Experience with Ticketing/CRM Platforms

Excellent Communication & Customer Support Skills

Preferred Skills

➕ SaaS Backup & Recovery Platform Support

➕ Microsoft Graph API & Cloud Integrations

➕ Basic PowerShell Scripting (Microsoft 365)

➕ Cloud Security & Data Protection Best Practices

➕ Customer-Facing Technical Support Experience

Preferred Certifications

• Microsoft Certified: MS-900
• Microsoft Certified: AZ-900
• Microsoft Certified: MD-102
• Microsoft Certified:…

Skills

• SQL
• GCP