Desktop Support Engineer

Role Overview

We are looking for a Desktop Support Engineer with 1 to 3 years of experience to manage and maintain hardware, software, and networking infrastructure. This role involves providing both on-site and remote technical support to ensure seamless operations.

Responsibilities

• Install, configure, and maintain desktops, laptops, printers, barcode printers, and scanners.
• Troubleshoot hardware, software, networking, and peripheral device issues.
• Provide on-site and remote technical support to customers.
• Perform preventive maintenance and periodic system health checks.
• Configure operating systems, drivers, printers, and basic network settings.
• Support server, backup, and basic cloud/DevOps-related operations when required.
• Maintain service reports and coordinate with clients for issue resolution.
• Ensure timely closure of service requests and maintain customer satisfaction.

Requirements

• Strong troubleshooting and problem-solving skills.
• Experience in PC, laptop, printer, and barcode printer servicing.
• Basic knowledge of networking, Windows OS, and system administration.
• Familiarity with DevOps tools, Linux, Cloud platforms, or automation concepts is an added advantage.
• Good communication and customer-handling skills.
• Ability to work independently for field service activities.
• Diploma or Degree in Engineering, Electronics, Computer Science, IT, or related field preferred.
• Two-wheeler and valid driving license preferred for field visits.

Skills

• Windows OS
• Linux
• Networking
• Cloud
• DevOps

Benefits

• Flexible schedule
• Paid sick time