AI Product Engineer (Night Shift)

Job Code: SIL-63496 | Sigma Infosolutions Limited

Ahmedabad, Gujarat, India

3 positions

Required Experience

2 - 4 Years

Skills

Python,

SQL,

AI

Job Description

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Job Description - AI Product Engineer

Customer Success | Night Shift

Role Overview

We are looking for a customer-focused AI Product Engineer to support our SaaS products and customers during night-shift operations.

This is a technical, customer-facing role responsible for analyzing Freshdesk tickets, troubleshooting application and API issues, using AI-assisted tools for investigation and productivity, communicating with customers, and coordinating with engineering teams for timely resolution.

The candidate should be comfortable working with APIs, Postman, SQL queries, scripts, application logs, AI tools, Golang, Python, MongoDB, PostgreSQL, and production-support processes.

Key Responsibilities

Monitor and respond to customer-reported issues through Freshdesk, email, Slack, and other support channels.

Analyze Freshdesk tickets and classify them as defects, action requests, configuration issues, data issues, questions, or enhancement requests.

Understand the business impact and assign the appropriate ticket priority.

Reproduce reported issues in test or staging environments.

Use Postman to test APIs, request payloads, authentication, headers, and responses.

…

Skills

• Python
• Go
• MongoDB
• PostgreSQL
• SQL