Field Service Engineer – ISP

Role Overview

We are looking for a technically skilled and customer-oriented Field Service Engineer to support our ISP network operations. The role involves installation, commissioning, maintenance, troubleshooting, and restoration of broadband, FTTH/FTTx, fiber-optic, Wi-Fi, and networking services at customer and network locations.

Responsibilities

• Install and commission FTTH/FTTx broadband connections, ONT/ONU, routers, Wi-Fi devices, and other CPE equipment.
• Perform fiber cable routing, termination, jointing, and basic fiber splicing activities.
• Troubleshoot broadband connectivity, low-speed, signal-loss, Wi-Fi, and network-related complaints.
• Check optical signal levels and identify fiber cuts, attenuation, connector issues, and last-mile faults.
• Perform testing using OTDR, Optical Power Meter, VFL, Fusion Splicer, and other fiber-testing equipment.
• Configure and troubleshoot routers, ONT/ONU, Wi-Fi routers, switches, and basic networking equipment.
• Carry out preventive and corrective maintenance of the access/last-mile network.
• Attend customer complaints and service requests within the defined SLA/TAT.
• Conduct site surveys and feasibility checks for new customer connections.
• Coordinate with the NOC/L2/L3 teams for issues requiring backend or advanced technical support.
• Support fault restoration for OFC, distribution boxes, FDPs, splitters, and other access-network infrastructure.
• Maintain proper records of installations, complaints, fault restoration, materials, and customer sign-offs.
• Ensure proper utilization and maintenance of company tools, equipment, vehicles, and network materials.
• Explain basic equipment usage and troubleshooting procedures to customers.
• Follow company technical standards, safety procedures, and field-service guidelines.
• Be available for rotational shifts, emergency maintenance, weekends, or holidays when required.

Requirements

• ITI / Diploma / B.E. / B.Tech in Electronics, Telecommunication, Electrical, Computer Science, IT, or related disciplines.
• 0–3 years of experience in ISP, broadband, telecom, networking, or field service operations.
• Valid Two-Wheeler Driving Licence preferred/mandatory.
• Willingness to travel within the assigned service area.
• Good communication and customer-handling skills.
• Ability to work independently in outdoor/field conditions.
• Strong troubleshooting and problem-solving ability.
• Willingness to work in rotational shifts and during emergency network restoration.

Skills

• FTTH/FTTx
• TCP/IP
• GPON
• OTDR
• Fiber Splicing

Benefits

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Life insurance
• Paid sick time
• Provident Fund