AWS Cloud Support Engineer

Role Overview

We are seeking an experienced and proactive AWS Cloud Support Engineer with 3 to 6 years of hands-on experience in managing, troubleshooting, and optimizing Amazon Web Services (AWS) infrastructure. In this role, you will be responsible for ensuring the high availability, security, and performance of our cloud environment while providing technical support to internal engineering teams and external stakeholders.

Responsibilities

• Serve as an escalation point for complex cloud infrastructure issues, performing root-cause analysis (RCA) and implementing permanent resolutions.
• Troubleshoot system outages, performance bottlenecks, and network connectivity issues across AWS services.
• Monitor system health, performance metrics, and logs using tools such as AWS CloudWatch, CloudTrail, Datadog, or Prometheus.
• Manage compute instances (EC2), storage (S3, EBS, EFS), databases (RDS, DynamoDB), and networking components (VPC, Route 53, ALB/NLB).
• Write and maintain automation scripts using Python, Bash, or PowerShell to streamline operational workflows.
• Provision and manage cloud resources using Infrastructure as Code (IaC) tools such as Terraform or AWS CloudFormation.
• Implement and enforce AWS security best practices using IAM, Security Groups, NACLs, KMS, and AWS Shield/WAF.
• Monitor cloud costs and implement cost-saving initiatives.
• Create and update standard operating procedures (SOPs), architecture diagrams, and runbooks.

Requirements

• 3 to 6 years of dedicated experience in cloud administration, cloud technical support, or DevOps engineering, focusing heavily on AWS ecosystems.
• Deep hands-on knowledge of core AWS technologies including EC2, ECS, EKS, API Gateway, ALB, S3, VPC, IAM, RDS, Route 53, CloudFront, Lambda, and CloudWatch.
• Strong Linux/Unix (Ubuntu, Amazon Linux, RedHat) and/or Windows Server administration and troubleshooting skills.
• Solid understanding of networking concepts (TCP/IP, DNS, VPNs, Subnetting, NAT, Load Balancing, BGP).
• Demonstrated proficiency with Terraform or AWS CloudFormation, along with scripting experience in Python or Bash.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.

Nice to Have

• Experience with containerization technologies (Docker, Kubernetes).
• Knowledge of serverless architecture (AWS Lambda, API Gateway).
• Familiarity with ITIL practices.
• Professional-level AWS certification (e.g., AWS Certified DevOps Engineer – Professional or AWS Certified Solutions Architect – Professional).

Skills

• AWS
• Terraform
• Python
• Linux
• Bash

Benefits

• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund
• Work from home