NOC Analyst - Cloud Operations

Role Overview

We are looking for a Cloud Operations & NOC Analyst who will act as the first line of operational defense for enterprise infrastructure, cloud platforms, and applications. This role requires strong real-time monitoring, incident response, and troubleshooting capabilities, along with a proactive mindset toward improving operational processes and reducing alert noise.

Key Responsibilities

Monitoring & Incident Management

• Monitor infrastructure, applications, and cloud platforms using tools such as New Relic, Datadog, Prometheus/Grafana, AWS CloudWatch, or GCP Monitoring
• Perform real-time alert triage, validation, and troubleshooting to restore services quickly
• Act as the first responder for incidents, ensuring minimal downtime and impact
• Identify false positives and reduce alert noise through analysis and tuning

Incident Handling & Escalation

• Own and manage high-priority incidents (P1/P2), including:
• Driving incident bridges
• Coordinating with cross-functional teams (SRE, CloudOps, Network, Security)
• Tracking progress until resolution
• Escalate complex issues with clear documentation and impact analysis

Operations & Process Execution

• Execute runbooks and SOPs for standard incidents and operational tasks
• Contribute to creating and improving runbooks based on recurring issues
• Perform routine health checks on servers, networks, and failover systems

Maintenance & Reliability

• Monitor systems during maintenance windows and validate post-change stability
• Ensure redundancy mechanisms (failover, load balancers) are functioning
• Monitor backups, batch jobs, and scheduled processes, resolving failures proactively

Documentation & Reporting

• Maintain accurate incident records in ticketing systems (Jira/ServiceNow)
• Contribute to daily/weekly operational health and performance reports
• Support RCA documentation and post-incident reviews

Security Awareness

• Identify potential security-related anomalies and escalate to SOC/security teams

Required Skills

Technical Skills

• Experience with monitoring & alerting tools: New Relic / Datadog / Prometheus / Grafana
• Cloud monitoring (AWS / GCP)
• PagerDuty or similar alerting systems
• Basic knowledge of cloud environments and application availability & performance
• Familiarity with firewalls and security principles
• Good understanding of On Prem, Cloud Infra, VMs, EC2 Instances & EKS Clusters
• Basic understanding of networking fundamentals & protocols

Operational Skills

• Strong troubleshooting and analytical thinking
• Experience in incident management and escalation workflows
• Ability to work in a high-pressure, 24/7 operations environment
• Good documentation and communication skills

Experience & Qualifications

• 4 - 5 years in NOC / Infrastructure Monitoring / Cloud Operations / SOC
• Bachelor's degree in IT / Computer Science or related field
• Experience working in enterprise or SaaS environments preferred

Good-to-Have Certifications

• AWS Certified Cloud Practitioner
• Google Associate Cloud Engineer
• CompTIA Cloud+
• ITIL V4 or V5
• CCNA