UX Research Intern

Role Overview

As a UX Research Intern, you will play a critical role in shaping the future of Sprinklr’s multi-product enterprise platform. You will collaborate closely with teams based in the United States, gaining exposure to global product development practices and cross-functional stakeholder engagement. You will work closely with an assigned mentor, senior UX researchers, product designers, and engineers to translate complex workflows into simple, delightful user interactions. You will own a multi-phase research study, collect impactful qualitative and quantitative data, and present a final capstone project directly to product leadership.

Responsibilities

• Support and Execute Studies: Assist in planning, designing, and conducting generative and evaluative research studies, including user interviews, surveys, and usability tests.
• Data Synthesis & Analysis: Analyze qualitative feedback and quantitative behavioral metrics to build user personas, task analyses, and user journey maps.
• Cross-Functional Collaboration: Partner with product managers and engineers to understand technical constraints and ensure user needs are integrated into product roadmaps.
• Research Operations Support: Help organize participant recruitment pipelines, coordinate study logistics, and manage internal research repositories.
• Advocate for the User: Translate raw data into highly actionable design insights, presenting findings through compelling visual decks and reports to cross-functional stakeholders.
• UX Quality Assurance: Participate in product benchmarking, track competitor software developments, and review platform features to identify usability friction.

Requirements

• Currently pursuing a Bachelor’s or master's degree in Human-Computer Interaction (HCI), Cognitive Science, Psychology, Design, or related field.
• Strong curiosity for AI systems and eagerness to learn how to research AI-driven products.
• Solid academic or project experience with foundational UX research methods.
• Ability to synthesize complex, ambiguous data sets into clean, concise, and structured takeaways.
• Excellent presentation skills and communication.
• Passion for solving dense, complex B2B workflow puzzles.

Skills

• Figma
• Miro
• Qualtrics
• UserTesting
• UserZoom

Benefits

• Dedicated 1:1 mentorship from a senior Sprinklrite.
• Weekly workshops focusing on professional brand and career development.
• Regular opportunities to interface with senior product leaders and build cross-functional networks.