Diploma Engineer Trainee/Graduate Engineering Trainee [Servicing]

Role Overview

We are looking for enthusiastic Diploma Engineer Trainees (DET) and Graduate Engineer Trainees (GET) to join our SEIL Servicing team. This is a techno-operational role that combines service coordination with technical support.

Please Note: This is not just a backend coordination role. Candidates will also be responsible for providing technical guidance to service engineers regarding Annual Maintenance Contracts (AMC), servicing procedures, installation, and commissioning activities.

Responsibilities

• Coordinate and manage service engineers reporting to the Noida office.
• Plan site deployments, travel arrangements, and advance payments.
• Attend and respond to service calls from field engineers and railway authorities.
• Escalate critical issues and ensure timely resolution.
• Monitor Installation & Commissioning (I&C) activities to ensure adherence to railway timelines.
• Guide service engineers on AMC execution, servicing procedures, and troubleshooting.
• Conduct training sessions for newly joined service engineers on:
  • AMC formats
  • Installation & Commissioning documentation
  • Customer Call Reports (CCR)
  • Tour bill procedures
  • Service documentation and processes
• Deploy service engineers for preventive maintenance, modification work, and emergency breakdowns.
• Ensure prompt response to IPS product failures across railway divisions.
• Verify tour bills and supporting documents before approval.
• Maintain service records, compliance documentation, and Shramik Kalyan welfare records.
• Coordinate with internal departments to ensure smooth service operations.

Requirements

• Good communication and coordination skills.
• Proficiency in Advanced Microsoft Excel.
• Good typing speed and computer proficiency.
• Ability to handle approximately 100 calls per day.
• Strong organizational and multitasking skills.
• Willingness to attend emergency service calls outside normal working hours whenever required.
• Basic understanding of electrical and electronic systems.