Backend Support Executive

Role Overview

We are looking for a technically sound and responsible Backend IT Support Executive to provide internal technical support, troubleshoot hardware/software issues, and ensure smooth day-to-day IT operations.

Responsibilities

• Provide backend IT support to employees and internal teams.
• Troubleshoot and resolve hardware, software, network, and system-related issues.
• Install, configure, and maintain desktops, laptops, printers, scanners, and other IT peripherals.
• Handle Windows OS, MS Office, email, and basic application-related issues.
• Troubleshoot LAN, Wi-Fi, internet connectivity, and basic networking problems.
• Manage user accounts, system access, password resets, and permissions.
• Maintain records of IT assets, devices, software, and accessories.
• Monitor and escalate unresolved technical issues to the appropriate IT team.
• Coordinate with vendors/service providers for hardware, networking, and other technical requirements.
• Maintain proper documentation of IT issues, resolutions, and maintenance activities.
• Ensure timely resolution of tickets and follow up with users.
• Support regular system updates, antivirus, backups, and basic IT security practices.
• Assist in maintaining smooth IT infrastructure across the office.

Requirements

• Diploma / Bachelor's degree in Computer Science, IT, Computer Applications, or a related field.
• Certifications such as CCNA, CompTIA A+, or Microsoft certifications will be an added advantage.
• 4-5 years of relevant experience in IT Support / Technical Support / Desktop Support / System Support.
• Strong problem-solving and troubleshooting skills.
• Ability to work in rotational shifts, if required.

Skills

• Windows OS
• MS Office
• TCP/IP
• LAN/WAN
• IT Asset Management

Benefits

• Provident Fund
• Learning and career growth opportunities