Zendesk Developer

Role Overview

We are looking for a skilled Zendesk Developer with 3+ years of experience to handle development, administration, integrations, and workflow automation in a remote capacity.

Responsibilities

• Develop custom Zendesk apps using ZAF.
• Build integrations using REST APIs, Webhooks, JSON & OAuth 2.0.
• Customize Zendesk Guide using Curlybars, HTML, CSS & JavaScript.
• Configure triggers, automations, macros, SLAs, ticket forms, custom fields and routing.
• Manage users, roles, groups, permissions and omnichannel setup.
• Build Zendesk Explore dashboards and reports.
• Troubleshoot platform, integration and data-sync issues.
• Manage sandbox environments, releases, documentation and runbooks.
• Collaborate with business, support and engineering teams.

Requirements

• 3+ years of Zendesk development/administration.
• Strong JavaScript (ES6+), HTML & CSS.
• Experience with REST APIs, JSON, OAuth 2.0 & Webhooks.
• Backend experience with Node.js, Python, PHP or Ruby.
• Production experience with Zendesk workflows and business rules.
• Proficiency with Git and structured deployment practices.
• Strong troubleshooting and communication skills.
• Required: 3 years of Java, 2 years of CSS, and 3 years of HTML.

Skills

• Zendesk API
• JavaScript
• HTML/CSS
• Node.js
• REST APIs