Software Support Engineer

Role Overview

ThrivePass is seeking a Staff Support Engineer with strong expertise in SQL and application/data support to manage and enhance our enterprise platforms. This role is highly execution-driven and requires deep problem-solving ability, strong ownership, and attention to detail. You will work closely with Engineering, QA, and Product teams to ensure system stability, data accuracy, and efficient issue resolution.

Responsibilities

• Investigate and resolve application and data-related issues
• Write, debug, and optimize complex SQL queries
• Perform accurate data corrections with proper validation
• Troubleshoot production issues using logs and monitoring tools
• Analyze system workflows and conduct impact analysis
• Maintain clear documentation and ticket updates
• Collaborate effectively with Engineering, QA, and Product teams
• Take end-to-end ownership of assigned tasks and ensure closure

Requirements

• Strong proficiency in SQL (Complex joins, debugging, and performance optimization)
• Experience in Application Support, TechOps, or Data Support roles
• Solid understanding of system logic, APIs, and data flows
• Strong analytical and troubleshooting skills
• Good written and verbal communication skills
• High attention to detail and self-driven execution
• Proficiency in MS Excel for data analysis, validation, and reporting

Nice to Have

• Experience working in production support environments and handling incidents
• Familiarity with log analysis and monitoring tools
• Exposure to data validation techniques and data integrity checks
• Experience handling large datasets and SQL performance tuning
• Basic understanding of API debugging and system integrations
• Exposure to cloud platforms (preferably Azure)
• Ability to read and understand backend code (e.g., .NET/C#)
• Experience with ticketing tools such as JIRA or ServiceNow

Skills

• SQL
• APIs
• MS Excel
• Azure
• JIRA