DevOps Engineer (Observability)

Role Overview

Join the team as our next Software Engineer on Twilio’s platform engineering observability team. Twilio is undergoing a large-scale observability transformation, and you will play a critical role in re-architecting how telemetry flows and is utilized—making it structured, accessible, affordable, and actionable. You will drive core initiatives that shift Twilio from fragmented tooling to a unified, OpenTelemetry-first observability stack built for scale.

Responsibilities

• Lead the end-to-end architecture and delivery of key observability platform components, with a focus on reliability, scalability, and usability.
• Drive consistency and quality across all observability signals—logs, metrics, traces, and continuous profiling.
• Serve as a technical advisor and mentor across the platform org, guiding design decisions.
• Go deep in problem areas such as high-cardinality telemetry, distributed tracing correlation, and compute cost insights.
• Collaborate with product teams, SREs, and developer experience groups to integrate observability into core engineering workflows.
• Design and build developer-friendly tooling and APIs to support incident response and performance analysis.
• Leverage and contribute to open-source standards like OpenTelemetry.

Requirements

• Proven expertise in building and scaling observability systems (e.g., logging platforms, metrics pipelines, tracing infrastructure, or profiling tools).
• Experience leading technical execution for major components of observability overhauls, including centralized S3-based data lakes, OpenTelemetry instrumentation, and ClickHouse-backed query engines.

Skills

• OpenTelemetry
• ClickHouse
• Amazon S3
• Observability
• Distributed Tracing