Application Support Engineer ( Contract )

Role Overview

As our Application support Engineer, you will be providing exceptional technical support to our customers. You will be responsible for responding to customer inquiries and troubleshooting technical issues related to software. You will monitor and resolve Production & UAT queries in a timely manner.

Responsibilities

• Incident Management: Monitor and resolve Production & UAT queries, troubleshoot application issues, escalate critical incidents, and conduct screen-sharing sessions for live troubleshooting.
• Configuration Management: Handle configuration requests and track changes across clients.
• Backend Report Handling: Generate and analyze reports using DB queries to extract data while ensuring integrity and security.
• Process Optimization & Automation: Identify recurring issues and propose automation solutions in collaboration with DevOps and Engineering teams.
• Root Cause Analysis (RCA) & Reporting: Conduct RCA for recurring issues, recommend permanent fixes, and prepare detailed incident reports.
• Collaboration & Documentation: Maintain detailed documentation and work closely with Development, QA, DevOps, and Business teams.

Requirements

• 1-2 Years of experience in application support or similar roles.
• Strong understanding of production support processes and product features.
• Experience with DB queries and database management.
• Basic knowledge of APIs and debugging tools.
• Strong analytical and communication skills to interact with business and tech teams.

Skills

• MongoDB
• Postman
• SQL
• APIs
• Troubleshooting