DevOps Support Engineer

Job ID: 61648

3 - 5 Years

1 Opening

Bangalore

Role description

Who we are:

At UST, we help the world’s best organizations grow and succeed through transformation. Bringing together the right talent, tools, and ideas, we work with our client to co-create lasting change. Together, with over 30,000 employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Job Description

This role combines advanced Tier 3 support with platform, backend, and DevOps expertise to ensure reliable, scalable, and high-performing systems across global customer environments.

Key Responsibilities

• Act as Tier 3 expert for complex software/platform issues, driving end-to-end resolution
• Troubleshoot backend system flows across software, infrastructure, and system layers
• Analyze and reproduce issues, perform root cause analysis, and drive preventive solutions
• Support and operate containerized applications in Linux/Kubernetes environments
• Collaborate with R&D, HW, and DevOps teams on debugging, feature readiness, and system improvements
• Contribute to CI/CD processes, monitoring, and production reliability
• Support new product introduction (NPI), including readiness validation and training
• Develop tools, documentation, and best practices to improve support efficiency and reduce escalations

Required Qualifications

• 5+ years of experience in software support, backend systems, or DevOps
• Strong troubleshooting skills in…

Skills

• Kubernetes
• Linux
• CI/CD
• Java
• Docker