Role Overview
Build practical AI, GenAI, and automation solutions that improve productivity, customer experience, and service operations at UST.
Responsibilities
- Build solutions using GenAI, LLMs, AI Agents, RAG, and Prompt Engineering
- Automate processes using Power Automate, Power Apps, Copilot Studio, and ServiceNow
- Develop POCs, prototypes, and MVPs
- Integrate APIs, data, databases, and enterprise systems
- Identify process inefficiencies and recommend automation
- Perform technical scoping, feasibility, estimation, and risk assessment
- Develop, test, deploy, and maintain solutions
- Work closely with business and technical stakeholders
- Create SOPs, documentation, knowledge articles, and reusable templates
Requirements
- Experience with GenAI, LLM, RAG, and AI Agents
- Proficiency in Power Platform & Automation
- Experience with ServiceNow
- Strong proficiency in Python
- Knowledge of APIs & Data Integration
- Experience with SQL / Databases
- Familiarity with Git, CI/CD, Agile & DevOps
- Strong communication and problem-solving skills
Skills
- GenAI
- Python
- LLMs
- RAG
- ServiceNow