Production Support Engineer

Job Description – L2 Azure Cloud Application Support

HYBRID

Shift Timings: Monthly rotational shifts

• 2:00 PM – 11:00 PM
• 6:00 PM – 4:00 AM

Experience Required

5+ years of IT experience

Strong experience in L2 Production Support and Azure Cloud Application Support

Experience supporting enterprise applications hosted on Microsoft Azure

Role Summary

We are seeking an L2 Azure Cloud Application Support Engineer to provide production support for enterprise applications hosted on Microsoft Azure. The role involves troubleshooting .NET applications, Azure services, APIs, databases, and integrations while ensuring high availability, SLA compliance, and operational excellence.

Key Responsibilities

Provide L2 production support for Azure-hosted enterprise applications.

Troubleshoot application, API, integration, workflow, and database issues.

Monitor Azure services including App Services, Functions, Logic Apps, Azure SQL, Storage, and Application Insights.

Analyze logs, alerts, API failures, and system performance issues.

Support SharePoint Online, OpenText workflows, and SaaS applications.

Coordinate with Development, DevOps, Infrastructure, and Business teams to resolve incidents.

Perform deployment validation, release support, production stabilization, and runbook execution.

Create and maintain SOPs, knowledge base articles, and operational documentation.

Participate in on-call support, major incident management, and continuous service…

Skills

• Azure
• SQL
• .NET
• REST APIs
• CI/CD